Email Marketing Manager

Role Overview

The Audiences and Commercial department drives income, grows and diversifies audiences, and promotes the Royal Ballet and Opera’s work across multiple platforms. The Marketing team plays a key role in delivering campaigns that build brand engagement and maximise revenue.

What You Will Do

The Email Marketing Manager will lead CRM activity, delivering targeted, data-led campaigns that enhance customer engagement, retention, and revenue growth.

Why It Might Be a Fit

The ideal candidate will be a strategic and data-driven marketing professional with strong CRM expertise, capable of managing complex campaigns, leading automation initiatives, and collaborating effectively across teams.

Requirements

• Proven experience in CRM, email marketing, or customer marketing roles
• Strong understanding of customer data, segmentation, and lifecycle management
• Experience delivering automated and personalised email campaigns
• Ability to analyse performance data and translate insights into action
• Excellent stakeholder management and communication skills
• Strong organisational and project management capability
• Knowledge of data protection and GDPR requirements
• Experience working with CRM and Customer Data platforms (Prospect2 and Tessitura Segmentation Sets and List Manager highly desirable)

Benefits

• Salary: £35,000-£40,800 per annum
• Full-Time 40 hours per week
• Permanent contract
• Based in Covent Garden, London