Customer Success Manager

Role Overview

The Customer Success Manager coordinates production of printed materials and maintains positive customer relations through active engagement. The role involves gathering job requirements, translating customer needs, and ensuring accurate information is accounted for before production. The manager will also confer with customers throughout production, solicit additional information, and coordinate changes to jobs.

What You Will Do

Responsibilities include engaging customers, gathering job requirements, translating customer needs, providing quality review, ensuring job instructions are accurate, and coordinating production. The manager will also confer with customers, solicit additional information, and coordinate changes to jobs.

Why It Might Be a Fit

The ideal candidate will have excellent knowledge of the functional area, advanced knowledge of technology, and strong organizational skills. The manager will also be able to work weekends and holidays, and have a high school diploma or equivalent with 5+ years of relevant experience.

Requirements

• HS diploma or equivalent
• 5+ years of relevant administrative/operational support in manufacturing operations or office environment
• Excellent knowledge of the functional area(s) related to the job
• Advanced knowledge of technology, including computers and software programs
• Excellent oral and written communication skills
• Strong organizational skills with the ability to manage deadlines and prioritize workload

Benefits

• Confidentiality of personal information according to EEO guidelines
• Equal Opportunity Employer, including disability/veterans
• Value of innovation, authenticity, and integrity
• Transparent and equitable hiring process