Role Overview
The Senior Product Operations Analyst serves as the operations and support lead embedded in the Global Assurance Workpapers product team. The role involves participating in the full delivery cycle, ensuring the product is supportable at launch, and owning the support documentation and staff training.
What You Will Do
Key responsibilities include participating in sprint planning, stand-ups, reviews, and retrospectives, performing QA and user acceptance testing, identifying and documenting defects, and representing IT Operations in product decisions.
Why It Might Be a Fit
The ideal candidate will have experience with Agile/Scrum delivery, hands-on QA or UAT experience, strong technical writing skills, and experience troubleshooting enterprise applications.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business, or related field, or equivalent practical experience
- 5+ years of experience in application support, IT operations, business/systems analysis, or QA, including direct work with software development teams
- Experience with Agile/Scrum delivery: sprints, backlog refinement, user stories, and acceptance criteria
- Hands-on QA or UAT experience: writing test cases, executing tests, and reporting defects clearly
- Strong technical writing skills; experience producing runbooks, knowledge base articles, or training materials
- Experience troubleshooting enterprise applications and working L2/L3 support tickets
- Familiarity with Azure DevOps (boards, work items) or similar tools
- Experience with audit, accounting, or professional-services applications (e.g., Caseware) strongly preferred
- Exposure to SQL, PowerShell, or similar for investigation and validation is a plus
Benefits
- Competitive benefits and compensation package
- Discretionary bonus based on firm and individual performance
To apply for this job please visit rsm.wd1.myworkdayjobs.com.
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