Customer Success Manager

Role Overview

As a Customer Success Manager, you will expand existing customer relationships, advise customers on interface solutions, and support system integrations between customers and WBG Pooling. You will work closely with the field sales team to identify and leverage cross-selling and upselling opportunities within the existing customer base.

What You Will Do

Your main responsibilities will include implementing and introducing the myWBG Pooling Portal at customer sites, advising customers on interface solutions, and selling additional digital services. You will also coordinate and support system integrations, conduct contract negotiations, and prepare analyses, reports, and statistics to support business decision-making.

Why It Might Be a Fit

We are looking for a candidate with strong sales skills, a keen understanding of customer needs, and excellent communication skills. You should have a commercial apprenticeship, a degree in business administration, or a comparable qualification, and be proficient in using MS Office and digital applications.

Requirements

• commercial apprenticeship
• degree in business administration
• strong sales skills
• keen understanding of customer needs
• excellent communication skills
• basic understanding of ERP systems
• good command of English
• valid Class B driver’s license

Benefits

• Flexible working hours available in many areas of the business
• Ergonomic workstations and equipment
• Complimentary supplementary company health insurance
• Contribution toward a Hansefit membership
• Fresh organic fruit and vegetables provided weekly
• Subsidized lunch program
• Attractive online discounts through Corporate Benefits
• Childcare allowance
• Employee shop offers with annual credit allowances
• Bonus schemes
• Recreation allowance
• Bicycle leasing program
• Opportunities to participate in sustainability projects and company events