Customer Experience Manager

Role Overview

The Customer Experience Manager will collect, analyze, and manage customer experience data, implement quality service surveys, and receive, process, and handle multi-channel feedback and complaints.

What You Will Do

Key responsibilities include analyzing feedback, customer service contacts, and tracking implementation, receiving and processing complaints, developing and monitoring service quality standards, and managing CSAT and NPS.

Requirements

• Bachelor’s degree or higher
• Major in Finance – Banking, Business Administration, Economics, Marketing, or Accounting – Auditing
• English proficiency: B1 (CEFR) or equivalent
• Computer skills: Proficient in Microsoft Office and other software applications