Sales Operations and Customer Service Manager

Role Overview

Drive commercial effectiveness and operational excellence across the Turkish market. Responsible for sales planning, forecasting, commercial analytics, customer service, and logistics performance.

What You Will Do

Lead sales planning, forecasting, and budgeting processes, monitor performance against targets, analyze sales performance, customer trends, and market developments.

Why It Might Be a Fit

Results-oriented Sales Operations and Customer Service Manager with 5-7 years of experience in Sales Operations, Commercial Planning, Sales Analytics, Demand Planning, or similar functions.

Requirements

• Bachelor’s degree in Business Administration, Economics, Engineering, Supply Chain Management or a related field
• 5-7 years of experience in Sales Operations, Commercial Planning, Sales Analytics, Demand Planning, Customer Service Management or similar functions
• Previous people management experience is preferred
• Experience in consumer goods, retail, fashion, FMCG, eyewear or related industries is an advantage