Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve as a trusted point of contact for customers throughout their relationship with SageNet. You will help coordinate customer needs from initial conversations and quoting through contracting, implementation, ongoing service, renewals, and account growth.

What You Will Do

You will support existing customer accounts, assist with qualified opportunities provided by SageNet, and help customers receive continued value from their satellite services. You will also coordinate quotes, contracts, renewals, implementation activities, and service changes while identifying opportunities to grow customer relationships and deliver additional value.

Why It Might Be a Fit

You will be successful when you build trusted and responsive relationships with customers, keep customers informed throughout quoting, contracting, implementation, and ongoing service, coordinate effectively across departments to ensure customer commitments are fulfilled accurately and on time, support customer retention and identify appropriate opportunities for account growth, and deliver a positive customer experience by communicating proactively and following through on commitments.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, Technology, or a related field, or an equivalent combination of education and experience
• 0 to 5 years of professional experience in customer success, account management, account coordination, sales support, client services, customer service, business development, or another customer-facing role
• Strong customer service, communication, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities and deliver exceptional customer service
• Demonstrated initiative, attention to detail, and willingness to learn new technologies and business processes
• Proficiency with Microsoft Office applications

Benefits

• Dental insurance
• Vision insurance
• Business casual work environment
• Hybrid work environment
• Ability to work in a fast-paced, customer-focused environment
• Occasional evening or after-hours availability
• Minimal travel may be required
• Physical Requirements: ability to sit for extended periods, frequent use of hands and fingers, frequent visual focus, ability to communicate by telephone, video conference, email, and in person, ability to travel independently