Manager, Customer Experience Operations

Role Overview

Manages programs, processes, and technology solutions to improve customer interactions and service delivery. Collaborates across the organization to turn customer feedback and operational data into practical improvements.

What You Will Do

Oversees business processes, coordinates enhancements, and leads improvement initiatives to address service gaps, streamline operational processes, and reduce friction at assigned points in the customer journey.

Why It Might Be a Fit

Translates customer feedback, interaction trends, and operational data into actionable insights to guide improvement priorities, identify training opportunities, and measure results.

Requirements

• Bachelor’s degree in business administration, operations management, or a related field
• 5+ years of progressive experience in customer experience or customer operations, including managing or supervising a team
• Experience in the transportation or logistics industry
• Experience with implementation and management of Salesforce Service Cloud in a decentralized environment, VOC survey tools, and other performance analytics programs

Benefits

• Competitive compensation
• Great benefits

Tagged as: Salesforce