Assistant Store Director, Customer Experience

Role Overview

As the Assistant Store Director, Customer Experience & Workforce Management, you will drive a culture of exceptional service, accountability, and results. You’ll model relationship-based client interactions, lead service recovery efforts, and coach your team on delivering high-touch, personalized experiences that foster loyalty.

What You Will Do

Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty, lead resolution of escalated customer issues, and develop and implement store level clienteling strategies to drive personalized outreach and long term customer engagement.

Why It Might Be a Fit

Proven experience in a leadership role within a customer-focused retail environment, strong ability to model, coach, and reinforce relationship-based service behaviors, and demonstrated strength in analyzing business data and KPIs to inform decisions and drive performance.

Requirements

• Proven experience in a leadership role within a customer-focused retail environment
• Strong ability to model, coach, and reinforce relationship-based service behaviors
• Skilled in resolving escalated customer issues and leading service recovery strategies
• Demonstrated strength in analyzing business data and KPIs to inform decisions and drive performance

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• critical illness insurance
• hospital and accident insurance