Customer Experience Manager

Role Overview

Lead the integrated customer experience strategy and Voice of the Customer (VoC) programs across all contact channels, translating data into operational action plans that maximize customer satisfaction and business value.

What You Will Do

Plan, implement, and oversee the customer experience strategy across all Salcobrand touchpoints, aligning actions with operational, commercial, and logistical areas to resolve frictions and elevate service standards.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of experience leading CX or Service Experience areas or projects in retail, healthcare, e-commerce, or service industries, and strong knowledge of CX methodologies and VoC measurement tools and data analysis.

Requirements

• Bachelor’s degree in Commercial Engineering, Civil Engineering, Service Administration, or Business Administration
• 3-5 years of experience leading CX or Service Experience areas or projects in retail, healthcare, e-commerce, or service industries
• Strong knowledge of CX methodologies (Design Thinking, Journey Mapping, Agile) and VoC measurement tools and data analysis