Role Overview
Join Salsify, a key leader in the industry, as a Customer Success Manager to manage, retain, and grow a portfolio of customers in the Mid-Market segment. This role goes beyond traditional customer success, owning strategic customer relationships, driving product adoption, and identifying expansion opportunities.
What You Will Do
Proactively manage portfolio health, identify upsell/cross-sell opportunities, and lead consultative product demos in collaboration with Sales and Renewals. Build trusted stakeholder relationships, increase product utilization, and help customers achieve measurable business outcomes and ROI.
Why It Might Be a Fit
Success in this role requires strong commercial acumen, technical curiosity, excellent relationship management skills, and the ability to independently manage a diverse portfolio of customers through a combination of high-touch engagement and scalable customer success programmes.
Requirements
- SaaS & Commercial Experience: 2+ years in Customer Success or Account Management, with a proven track record driving retention, expansion, and revenue growth in a B2B SaaS environment.
- Technical & Consultative Selling Skills: Confident leading value-driven product demos, uncovering customer challenges, and translating complex capabilities into business outcomes.
- Relationship & Portfolio Management: Skilled at building trusted relationships across technical and executive stakeholders, managing competing priorities, and mitigating customer risk.
- Analytical & Innovation Mindset: Analytical problem-solver who leverages data insights, AI, and cross-functional partnerships (Sales, Solution Engineers, Product) to scale productivity and adoption.
Benefits
- Competitive base salary
- Commission plan or bonus incentive
- Total Rewards plan, which includes health & medical benefits, PTO, and more
To apply for this job please visit salsify.com.
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