Customer Success Manager – French Speaker

Role Overview

The Customer Success Manager will work closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. This role is cross-functional, working alongside Sales, Support, Sales Engineering, and Product, enabling the Customer Success Manager to experience multiple aspects of a hyper-growth company from within.

What You Will Do

The Customer Success Manager will be on the front lines, ensuring customers increase the safety, efficiency, and sustainability of their operations with the Samsara IoT platform. They will compose joint success plans with customers, orchestrate executive business reviews, conduct workshops, and support French-speaking customers’ implementations.

Why It Might Be a Fit

The ideal candidate will be a natural relationship builder, thrive in a fast-paced environment, and have a passion for going above and beyond the call of duty. They will have strong problem-solving skills, a proven track record of building trust and communicating effectively with a wide variety of stakeholders, and a bias for action.

Requirements

• 2 – 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred.
• English and French fluency.
• Customer travel is expected. Up to 0-15%.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Benefits

• Comprehensive health and parental leave plans
• Flexible, employee-led remote model
• Professional development stipend