Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will be on the front-lines ensuring customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform. You will compose joint success plans, orchestrate renewal-focused business reviews, and provide excellent customer service throughout the service cycle.

What You Will Do

Your day-to-day responsibilities will include mitigating escalations, resolving customer issues, and solving customer problems. You will also provide excellent customer service, prioritize work queues, and champion Samsara’s cultural principles.

Why It Might Be a Fit

This role requires a solutions-oriented individual with strong problem-solving skills, a passion for going above and beyond the call of duty, and the ability to thrive in a fast-paced, change-heavy environment. Ideal candidates will have 2-5 years of experience in customer success, account management, or consulting, and experience supporting or working with technical products.

Requirements

• 2-5 years of experience in a Customer Success, account management, or consulting role
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Bachelor’s degree from a 4-year institution
• Spanish and English fluency
• IA tools fluency (Claude/ Pilot/ Gemini, others)

Benefits

• Flexible working model
• Professional development stipend
• Comprehensive health and parental leave plans
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Above-market total compensation
• Flexible, employee-led remote model