Role Overview
We are looking for a Customer Retention and Lifecycle Manager for a business group dedicated to the insurance sector. This person will be responsible for retaining the annual portfolio and monetizing the punctual portfolio.
What You Will Do
Responsibilities include retaining the annual portfolio, reducing churn, improving renewal, and minimizing receipt and payment returns, as well as converting punctual customers into annual customers and generating re-purchase.
Why It Might Be a Fit
We are looking for someone with experience in leading telephone teams, analytical criteria, and solid data management skills.
Requirements
- managed retention in B2C high volume with measurable results
- experience in leading telephone teams (either their own or a BPO) with analytical criteria
- at least 8 years of experience in retention, churn, renewal, or Customer Value Management (CVM) in B2C with a recurrent contract
- management of tens of thousands of client portfolios as a minimum
- solid data management: either with advanced Excel, SQL, or BI tools (Power BI, Looker)
- applicable consumer legislation on churn and remote contracting, and GDPR
- portfolio economy: LTV, retention cost, profitability of each offer
Benefits
- Indefinite contract directly with our client
- Salary negotiable based on experience provided
To apply for this job please visit linkedin.com.
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