Senior Manager, Sales Operations

Role Overview

We are seeking a Senior Manager, Sales Operations to lead the design, implementation, and optimization of sales operations processes that drive revenue growth and operational excellence. The successful candidate will oversee a dynamic team, manage critical sales systems, and partner with cross-functional stakeholders to enhance sales effectiveness and efficiency across the region.

What You Will Do

Develop and execute comprehensive RMA & Warranty operations strategies, lead and manage a team of sales operations professionals, analyze sales data, and implement CRM systems and sales technology platforms.

Why It Might Be a Fit

The ideal candidate will have a proven track record of successfully leading and developing high-performing teams, advanced proficiency with CRM platforms, and strong analytical and quantitative skills.

Requirements

• Minimum 7 years of progressive experience in sales operations, sales management, reverse logistics or related business operations roles
• Proven track record of successfully leading and developing high-performing teams in a matrix environment
• Advanced proficiency with CRM platforms, particularly Salesforce, SAP or similar enterprise systems
• Strong analytical and quantitative skills with the ability to interpret complex data sets and translate insights into actionable recommendations
• Demonstrated expertise in sales process design, optimization, and implementation
• Solid financial acumen with experience in budget management, forecasting, and cost analysis
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all organizational levels
• Proficiency with RMA analytics tools, business intelligence platforms, and data visualization software
• Strong project management capabilities with the ability to manage multiple initiatives simultaneously
• Detail-oriented mindset with exceptional organizational and time management skills

Benefits

• Comprehensive RMA & Warranty enablement programs
• Training initiatives
• Onboarding processes
• Comprehensive RMA & Warranty dashboards and reporting systems
• Actionable insights to senior management