Role Overview
The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing. They will be responsible for building relationships, finding solutions, and developing knowledge of services and products to help customers. The role requires a proactive and responsible approach to risk management.
What You Will Do
Acting as the first point of contact for customers, assisting with transactions, queries, and servicing, building relationships, finding solutions, and developing knowledge of services and products.
Why It Might Be a Fit
The ideal candidate will have a proven ability to deliver outstanding customer service, effective communication skills, and a desire to go above-and-beyond for customers.
Requirements
- Proven ability to deliver outstanding customer service
- Effective communication skills
- Ability to communicate effectively with customers to truly understand their needs
Benefits
- £25,000 starting salary
- £500 flexible benefit allowance
- Discretionary performance-related bonus of 8% of salary
- 25 days’ holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- Company-funded death-in-service benefit and income protection insurance
- Share in Santander’s success by saving or investing in our share plans
- Competitive rewards that reflect the real impact you make and the value you bring
- Wellbeing that goes beyond work
- Support for every life stage
- Time to give back through volunteering opportunities
To apply for this job please visit santander.wd3.myworkdayjobs.com.
Follow us on social media