Customer Experience Advisor | S1 | Retail Banking | Carmarthen Branch

Customer Experience Advisor role in the Carmarthen Branch, working 35 hours per week on a rota’d basis. The role involves delivering outstanding customer service, communicating effectively with customers, and building relationships to improve the customer experience.

Requirements

• Professional Experience
• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Benefits

• £500 annual cash allowance
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates.
• Company-funded death-in-service benefit and income protection insurance.
• Option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work.
• Support for every life stage.
• Time to give back through volunteering opportunities.
• Global growth opportunities.