Customer Experience Advisor | S1 | Retail Banking | Coleraine Branch

Santander is seeking a Customer Experience Advisor to work in the Coleraine Branch on a 6 Month Fixed Term Contract. The role involves providing excellent customer service, handling day-to-day transactions, and building relationships with customers. The successful candidate will have a proven ability to deliver outstanding customer service and effective team working skills.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £500 annual cash allowance
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Pension scheme with company contribution
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards
• Wellbeing support, including access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
• Support for every life stage, including enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities
• Global growth opportunities