Role Overview
Santander is looking for a Customer Experience Advisor to work in a Darlington branch, providing customer service and support. The role involves acting as the first point of contact for customers, assisting with transactions, and building relationships. The ideal candidate will have a proven ability to deliver outstanding customer service and effective team working skills.
What You Will Do
The Customer Experience Advisor will be responsible for acting as the first point of contact for customers, assisting with day-to-day transactions, queries, and servicing, and identifying new ways to improve the customer experience.
Why It Might Be a Fit
The role requires a real desire to go above-and-beyond for customers, effective team working skills, and a flexible, can-do approach to work. The ideal candidate will be able to grow, adapt, and change to accommodate business needs and priorities.
Requirements
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
Benefits
- £25,000 starting salary
- £500 flexible benefit allowance
- Discretionary performance-related bonus of 8% of salary
- 25 days’ holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- Company-funded death-in-service benefit and income protection insurance
- Share in Santander’s success by saving or investing in our share plans
- Competitive rewards that reflect the real impact you make and the value you bring
- Wellbeing that goes beyond work
- Support for every life stage
- Time to give back through volunteering opportunities
- Global growth opportunities
To apply for this job please visit santander.wd3.myworkdayjobs.com.
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