Role Overview
The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing, building relationships, and finding solutions.
What You Will Do
The role involves acting as the first point of contact for customers, assisting with transactions, queries, and servicing, building relationships, and identifying new ways to improve the customer experience.
Why It Might Be a Fit
The ideal candidate will have a proven ability to deliver outstanding customer service, effective team working skills, and a flexible, can-do approach to work.
Requirements
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
Benefits
- £25,000 starting salary
- £500 flexible benefit allowance
- Discretionary performance-related bonus of 8% of salary
- 25 days’ holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- Company-funded death-in-service benefit and income protection insurance
- Share plans
- Competitive rewards
- Wellbeing support
- Global growth opportunities
To apply for this job please visit santander.wd3.myworkdayjobs.com.
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