Customer Experience Advisor | S1 | Retail Banking | Minehead Branch

Santander is looking for a Customer Experience Advisor based out of Minehead Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. The role involves delivering outstanding customer service, assisting with day-to-day transactions, and building relationships with customers.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• Ability to communicate effectively with customers to truly understand their needs
• Desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• Annual salary range £25,000.00 – £31,579.00
• £500 annual cash allowance
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5yrs service
• Voluntary healthcare benefits at discounted rates
• Company-funded pension scheme
• Death-in-service benefit and income protection insurance
• Discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Staff versions of our products like our Edge Current Accounts and Credit Cards with no fees
• Competitive rewards
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities