Customer Experience Advisor | S1 | Retail Banking | Rotherham

Santander is looking for a Customer Experience Advisor based out of Rotherham Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £500 annual cash allowance to spend on our great range of benefits
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Pension plan with employer contribution
• Death-in-service benefit and income protection insurance
• Share plans to save or invest in Santander’s success
• Discounted rates for additional life assurance and critical illness cover
• Access to staff versions of Santander products with no fees
• Competitive rewards and wellbeing support
• Time to give back through volunteering opportunities
• Global growth opportunities