Role Overview
The Customer Experience Consultant will be responsible for listening to, understanding, and anticipating customers’ financial needs, presenting options and solutions across a range of products and services, and developing meaningful relationships with customers.
What You Will Do
The role involves listening to customers, understanding their financial needs, presenting options and solutions, and developing meaningful relationships with customers.
Why It Might Be a Fit
The ideal candidate will have a real desire to go above-and-beyond for customers, effective team working skills, and a flexible, can-do approach to work.
Requirements
- Professional Experience
- Listening to, understanding and anticipating customers financial needs
- Presenting options and solutions across a range of products and services with a primary focus on digital first
- Answering customer calls into our contact centre
- Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
- Helping us be a bank that’s simple for colleagues and customers to deal with
Benefits
- £25,158 starting salary
- £500 flexible benefit allowance
- Discretionary performance-related bonus of 8% of salary
- 25 days’ holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- Pension contribution
- Death-in-service benefit and income protection insurance
- Share in Santander’s success by saving or investing in our share plans
- Competitive rewards
- Wellbeing support
- Support for every life stage
- Time to give back through volunteering opportunities
- Global growth opportunities
To apply for this job please visit santander.wd3.myworkdayjobs.com.
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