Bilingual Representative, Customer Experience

Role Overview

The Representative, Customer Experience provides administrative and/or operational support and services for the Customer Excellence team. Supports the Customer Excellence function through the coordination of meetings, meeting minutes and the observation of potential opportunities. Assists in the development and maintenance of documentation, reports, process flow diagrams, presentations and training materials.

What You Will Do

Conducts research and shares findings with Customer Excellence team. Assists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impact. Assists in the organization of material submissions and reports. Assists with administrative duties including processing, scanning, copying and other administration functions.

Why It Might Be a Fit

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

• Bachelor’s Degree or equivalent work experience
• 0+ Years Customer Service experience
• Bilingual Spanish
• Basic computer and data entry skills
• Strong organizational and prioritizing skills
• Strong analytical and problem solving skills
• Strong verbal and written communication skills
• Ability to adhere to policies, procedures, and instructions of management
• Ability to work independently as well as part of a team to meet common objectives
• Ability to respond to internal and external requests as needed
• Ability to support multiple teams simultaneously
• Ability to function as a team player
• Ability to change direction as project demand dictates