Customer Success Manager – SAP Academy for Customer Success – Switzerland (Hybrid)

We are seeking a Customer Success Manager to join our SAP Academy for Customer Success. As a CSM, you will work directly with customers to guide them through their business journey with our solutions. The program includes a 10-month learn-apply program, classroom phases, and field phases, with a focus on digital transformation, global intelligence, and human skills.

Requirements

• 2–3 years of experience supporting customers and driving business transformation
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value
• Cooperative and productive approach to working relationships, internally and externally
• Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results
• Proficiency in English to engage with our global network
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Hybrid work setup