Customer Success Manager

Role Overview

The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers to foster adoption, generate leads, and build awareness. The role involves increasing renewal revenue, supporting business operations, and serving as a primary post-sale point of contact to develop strong customer advocates.

What You Will Do

The successful candidate will plan, coordinate, and execute strategy to foster adoption, generate leads, and build awareness. They will also be involved in increasing renewal revenue, supporting business operations, and serving as a primary post-sale point of contact.

Why It Might Be a Fit

The successful candidate will be responsible for customer communications and conflict resolution, joint definition of success with customers, and development of a comprehensive adoption plan. They will also lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts.

Requirements

• Bachelor’s degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
• Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
• Excellent written, verbal, and interpersonal communications skills
• Coordination, Communication and Organization skills with Stakeholders on behalf of SAS is key.
• Experience as capture lead and the know-how of managing relationships with internal/external stakeholders while growing the program

Benefits

• Comprehensive medical, prescription, dental and vision plans and a health care spending account.
• Short- and long-term disability plans.
• Group RRSP matching program.
• Gym membership and fitness equipment reimbursement.
• Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.