Role Overview
Customer Success Manager will establish and build relationships with SAS customers in the public sector to adopt and expand usage of the SAS software and solutions. The role will identify new opportunities and engage with other SAS resources to assist with existing SAS implementations and identify new sales opportunities.
What You Will Do
Serve as primary post-sale point of contact, develop strong customer advocates, jointly define success and value activities with customers, excel in multi-stakeholder management, and work with other SAS stakeholders to develop a comprehensive adoption plan.
Why It Might Be a Fit
You will be a good fit if you are curious, passionate, authentic, and accountable, with a strong track record of building trusted relationships, driving customer value, and supporting long-term customer growth.
Requirements
- Proven experience in Customer Success
- Experience with working with a variety of clients, especially in the public sector industry
- Demonstrated ability to develop and execute tailored Customer Success plans
- Fluent in English and German
- Strong written, verbal, and interpersonal communication skills
- Self-motivated and adaptable
- Willingness to travel to customer locations as required
Benefits
- Highly competitive base salary
- Attractive annual bonus scheme
- Recreation and Fitness Center
- Programs to reduce stress and distractions
To apply for this job please visit global-sas.icims.com.
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