Role Overview
As a Customer Success Manager, you will be responsible for maximizing the use of Satelia Cardio for the benefit of patients and helping centers in your portfolio to achieve their objectives.
What You Will Do
You will support daily teams in centers to systematize remote monitoring for all eligible patients, relaunch centers that include few and lift what blocks, and lead each account meeting according to the methodology.
Why It Might Be a Fit
You will work hand in hand with KAM, AE, Implementation Team, and Medical Team, and have a good knowledge of the hospital world and medical and paramedical interlocutors.
Requirements
- 3 to 5 years of professional experience
- at least 2 years in B2B sales with objectives
- ideally in healthcare (hospital delegation, medtech, medical device)
- a true commercial fiber: you know how to get a meeting, convince a team, and get the next step
- good knowledge of the hospital world and medical and paramedical interlocutors
- ground taste: at least 40% of travel (approximately 2 days a week)
- regular practice of AI in your work, to prepare, synthesize, and follow up
- soothing training (IDE, IPA, or other healthcare professional)
- experience in remote monitoring, e-health, or cardiology
- experience in Customer Success or account management
- HubSpot mastery
- soft skills: Leadership on the ground and sense of initiative, Influence and conviction, Tenacity and result-oriented, Active listening and empathy, Rigor and organization, Team spirit
Benefits
- Health insurance (72% coverage)
- Ticket Restaurant 9€ per day (60% coverage)
- Telecommuting premium
- Employee stock ownership: Satelia awards each member of the team with BSPCE 4 months after hiring
To apply for this job please visit linkedin.com.
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