CRM Manager B2C

Role Overview

As our CRM Manager, you’ll build and improve automated journeys to keep customers engaged and coming back. You’ll work with Product Marketing, Product, and Legal to improve engagement, conversion, and retention across our 6 million customers.

What You Will Do

Your day-to-day will involve strategy and impact on OKRs, campaign and lifecycle setup, project management, performance and KPIs, continuous optimization, and AI-driven innovation and automation.

Why It Might Be a Fit

We’re looking for a problem-solver who loves teamwork and gets things done. If you’re curious and ready for real ownership, you’ll fit in!

Requirements

• Bachelor’s degree in Marketing (or a related field)
• around 5 years of hands-on experience designing, managing, and optimizing CRM campaigns and lifecycle programs
• solid expertise in CRM and marketing automation platforms
• strong analytical skills
• ability to work well with different teams and gather requirements
• highly organized and able to work both in a team and on your own
• proactive and adaptable, with a creative mindset and ability to produce compelling campaign content

Benefits

• Private insurance for you and your family
• Psychological support with Serenis
• Mental health workshops
• Stock Option Plan
• Meal vouchers
• Relocation support if you’re moving countries
• Professional development programs
• Internal mobility
• Language courses with Preply
• Unlimited PTO
• Hybrid working policy
• Flexible working hours
• Enhanced parental leave