Manager – Customer Experience

Role Overview

Lead and manage the Customer Experience (CX) function across Saudi Ceramics, establishing a consistent, measurable, and customer-centric experience across all physical and digital touchpoints.

What You Will Do

Develop and implement the overall CX strategy, framework, governance model, and annual roadmap; design, map, measure, and continuously improve end-to-end customer journeys.

Why It Might Be a Fit

The ideal candidate will have 7-10 years of relevant professional experience, a Bachelor’s degree in Business Administration or equivalent, and a strong customer-centric culture and customer-focused decision-making skills.

Requirements

• Bachelor’s degree in business administration or equivalent
• Diploma in Interior Designs
• A Saudi national is highly essential to this role
• Bachelor’s degree in Business Administration, Marketing, Customer Experience, Management, or a related field
• Master’s degree or professional CX certification is an advantage
• 7 to 10 years of relevant professional experience
• Minimum 3 to 5 years in Customer Experience, Customer Insights, Service Excellence, Business Transformation, CRM, or related functions
• Experience in retail, manufacturing, building materials, consumer durables, or omnichannel environments is preferred