Customer Success & Business Growth Manager

Role Overview

The Customer Success & Business Growth Manager is responsible for managing and growing retail marketing client accounts while driving new business opportunities.

What You Will Do

Manage and grow retail marketing client accounts, oversee the end-to-end delivery of campaigns, and act as the primary liaison between clients and internal teams.

Why It Might Be a Fit

You will be a strong fit if you have a proven ability to manage high-volume, multi-channel campaigns, strong project management skills, and a positive, can-do attitude with a focus on execution and delivery.

Requirements

• Bachelors degree in Marketing, Media, Advertising, Design, or a related field
• Minimum 6 years of experience in customer success, account management, studio operations, production management, or retail marketing
• Proven ability to manage high-volume, multi-channel campaigns (digital, print, in-store, mobile)
• Strong project management skills within creative, marketing, or retail environments
• Familiarity with production workflows, campaign execution, and traffic management
• Proven track record of driving revenue growth through upselling, cross-selling, scope expansion, or new client acquisition
• Strong commercial acumen with the ability to sell value, demonstrate ROI, and increase client budgets
• Excellent communication, presentation, and relationship-building abilities
• Strong attention to detail and ability to meet deadlines under pressure
• Ability to collaborate effectively with cross-functional teams