Danish-Speaking Customer Experience Expert – Tech, Retail & Mobility

Role Overview

We are looking for Danish-speaking Customer Experience Experts to join international customer support teams working with leading brands across technology, e-commerce, fashion, automotive and mobility, financial services, streaming, and travel.

What You Will Do

Handle customer enquiries via phone, chat, and email, troubleshooting technical issues, creating and managing customer cases, and maintaining accurate records of customer interactions in CRM systems.

Why It Might Be a Fit

This is an excellent opportunity for candidates who enjoy customer interaction, problem-solving, and working in an international environment, with comprehensive training and opportunities for professional development and career progression.

Requirements

• Native-level or C1 proficiency in Danish
• B2 level of English (C1 for selected teams) for training and internal communication
• Good computer skills and ability to work with multiple applications simultaneously
• Excellent written and verbal communication skills
• Strong customer-oriented mindset and problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Typing speed of at least 25 words per minute
• Previous customer service experience is an advantage but is not mandatory for most positions

Benefits

• Relocation support for selected positions
• Monthly productivity bonus based on target achievement
• Transportation allowance for on-site positions
• Accommodation support for selected remote teams
• Additional training completion and retention bonuses in selected teams
• Structured training and onboarding with experienced colleagues
• Continuous learning, refresher training, and cross-skilling opportunities
• Career development opportunities, including progression to Senior Customer Expert
• Additional travel-related benefits in selected teams