Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you will be the primary point of contact for all onsite customer and visitor interactions, creating a professional, welcoming, and memorable experience while ensuring all facility visits, meetings, and demonstration requirements are planned and executed with precision.

What You Will Do

Coordinate and manage the end-to-end customer and visitor experience, deliver a welcoming and organized experience, and conduct facility tours and product demonstrations for customers and visitors.

Why It Might Be a Fit

This role requires strong customer service orientation, excellent verbal and written communication skills, and the ability to anticipate needs and create exceptional customer experiences.

Requirements

• Bachelor’s degree in Business, Marketing, Communications Hospitality, or related field
• 3-5 years of experience in customer experience, hospitality, visitor services, event coordination, executive meeting support, office administration, or a related customer-facing role
• Strong customer service orientation with the ability to anticipate needs and create exceptional customer experiences
• Excellent verbal and written communication skills with the ability to interact professionally with customers, executives, visitors, and internal stakeholders
• Strong organizational and coordination skills with the ability to manage multiple priorities, deadlines, and customer requests simultaneously
• Demonstrated ability to coordinate meetings, demonstrations, tours, and events with attention to detail and accuracy
• Ability to work independently while effectively collaborating with cross-functional teams
• Strong problem-solving skills with the ability to adapt quickly to changing schedules, priorities, and customer needs
• Proficiency with Microsoft Office applications, Teams, scheduling and calendar management tools, and basic audiovisual technologies
• Ability to conduct facility tours, provide visitor guidance, and represent S&C professionally in customer-facing situations
• Ability to work effectively within a manufacturing and corporate environment while adhering to safety, security, and operational requirements
• Ability to maintain regular, punctual onsite attendance and provide schedule flexibility to support customer visits, tours, meetings, and events that may occur outside standard business hours
• Ability to multitask and implement multiple initiatives simultaneously
• Strong attention to detail and ability to deliver consistent execution across programs

Benefits

• Competitive and equitable compensation
• Annual incentive plan (AIP)