Technical Account Manager

Role Overview

The Technical Account Manager role is our business and technical leader responsible for serving as a trusted advisor to Scale Computing’s largest and most complex enterprise customers.

What You Will Do

Lead high-touch customer engagement, translate business objectives into technical strategy, and partner cross-functionally to drive customer outcomes, retention, and long-term growth across their assigned distributed, enterprise-scale environments.

Why It Might Be a Fit

The ideal candidate will have 5-7 years of experience in Technical Account Management, Customer Success, or post-sales technical customer-facing support roles, and exposure to enterprise or multi-site customer environments.

Requirements

• Experienced professional managing complex enterprise customer relationships
• Solid understanding of financial and operational aspects of customer accounts
• Strong hands-on knowledge of managed networking, hyperconverged infrastructure, hardware, virtualization, storage, Linux, Windows, Linux command line, and related third-party applications
• Familiarity with edge computing, distributed systems, and managed services (including firewalls and security) in enterprise or multi-site environments
• CRM/Salesforce proficiency
• Experience collaborating with Sales on renewals, expansions, and account strategy
• Familiarity with hyperconverged infrastructure, managed networking, or edge computing solutions

Benefits

• Medical, Dental, Vision Insurance
• 401(k), FSA, HSA
• Casual dress code, flexible work environment
• Fully stocked kitchen
• Paid company holidays and discretionary time-off policy