Role Overview
The Customer Success Manager will work with customers to drive positive outcomes and articulate value realized for their businesses. They will be responsible for managing all strategic post-sales activity, maintaining a deep understanding of the product, and leveraging high-touch and one-to-many tactics with customers to drive positive outcomes.
What You Will Do
The Customer Success Manager will own the following responsibilities: manage all strategic post-sales activity, maintain a deep understanding of the product, leverage high-touch and one-to-many tactics with customers, proactively identify and flag churn risk, and develop, test, and iterate on scaled playbooks and engagement strategies.
Why It Might Be a Fit
We are looking for a Customer Success Manager who has 2+ years of B2B customer success and account management experience, with a strong ability to prioritize, switch between tasks, and communicate effectively. The ideal candidate will be a team player and customer advocate who is motivated by helping others succeed.
Requirements
- 2+ years of B2B customer success and account management experience
- High prioritization skills and process orientation
- Context switching – working with customers at different stages in the life cycle
- Ability to embrace the mindset of continuous improvement and actively contribute to the customer success processes and practices
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Experience using a dynamic tech stack including Hubspot
Benefits
- Employee Stock Ownership Plan (ESOP) and RRSP matching
- Parental leave programs
- Structured mentorship with builders
- Annual professional development budget
- Brand new, top-of-the-line hardware and equipment
- Monthly stipend to help create an effective hybrid or remote work environment
- 100% employer-paid benefits
To apply for this job please visit scalepad.bamboohr.com.
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