Customer Experience – Casual

Role Overview

As a casual team member in our Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard.

What You Will Do

Day-to-day you will: Welcome residents and visitors with energy, managing check-ins, check-outs, and everything front-of-house. Build genuine connections, listen, and respond to residents with care and professionalism.

Why It Might Be a Fit

You’re a natural communicator, a proactive problem-solver, and someone who thrives in dynamic, people-focused environments.

Requirements

• Passionate about customer experience and relationship management.
• Enthusiastic, energetic, and able to engage with young adults while maintaining professionalism.
• Organised, able to multitask, and thrive in a fast-paced environment.
• Calm and composed when posed with resident queries.

Benefits

• Annual flu vaccinations and skin checks to keep you healthy and thriving.
• EAP, Sonder & Duress support to ensure your peace of mind.