Customer Experience – FT

Role Overview

As part of the Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard. You’ll play a key role in front-of-house operations, resident support, relationship management, events, and safety, while helping create a vibrant, inclusive, and thriving student community.

What You Will Do

Welcome residents and visitors with energy, managing check-ins, check-outs, and everything front-of-house. Build genuine connections, listen, and respond to residents with care and professionalism. Handle leases, accounts, and records with accuracy and confidence. Bring the community to life and support our Student Experience team through events, activations, and student programs.

Why It Might Be a Fit

You’re a natural communicator, a proactive problem-solver, and someone who thrives in dynamic, people-focused environments. You are passionate about customer experience and relationship management, enthusiastic, energetic, and able to engage with young adults while maintaining professionalism.

Requirements

• Passionate about customer experience and relationship management
• Enthusiastic, energetic, and able to engage with young adults while maintaining professionalism
• Organised, able to multitask, and thrive in a fast-paced environment
• Calm and composed when posed with resident queries

Benefits

• Health, wellbeing, and safety initiatives to support you at work and beyond
• Competitive rewards, recognition, and referral programs
• Leave and lifestyle benefits to help you recharge and celebrate milestones
• Access to exclusive employee discounts and partner offers