Role Overview
Schneider is seeking a Customer Experience Manager in Green Bay to lead a team that acts as a bridge between Schneider’s Commercial Sales and Customer Service teams. The Customer Experience Manager will execute a business plan that ensures its team’s metrics are being met.
What You Will Do
Coach and mentor a team of customer service associates, provide an outstanding experience for Schneider’s customers, create a business plan that ensures the achievement of metrics related to revenue, volume and service, support sellers with account business plans and customer visits, analyze and implement improvements to current systems and processes.
Why It Might Be a Fit
The ideal candidate will have a Bachelor’s degree in business or a related field, two plus years of transportation or logistics experience, previous leadership, mentoring or coaching experience, effective written and oral communication skills, strong influencing skills.
Requirements
- Bachelor’s degree in business or a related field
- Two plus years of transportation or logistics experience
- Previous leadership, mentoring or coaching experience
- Effective written and oral communication skills
- Strong influencing skills
Benefits
- Medical, dental and vision insurance
- Company paid life insurance
- 401(k) savings plan with company match
- Paid time off and paid holidays
- Results-based incentive pay program where you can earn above and beyond your base pay
- Tuition reimbursement
To apply for this job please visit schneider.taleo.net.
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