Role Overview
Lead and supervise the Business Development team of the Customer Experience Center in Peru, ensuring business strategies are carried out and objectives are met.
What You Will Do
Lead customer-centric culture, execute strategic initiatives, manage capacities and services, govern performance, and identify opportunities for optimization and expansion.
Why It Might Be a Fit
The ideal candidate will have experience leading transformation initiatives, business development, and strategic projects, with a solid knowledge of agile methodologies and project management tools.
Requirements
- Bachelor’s degree or higher in Industrial Engineering, Administration, Economics, Systems Engineering, or related fields
- Minimum experience of 3 to 5 years leading transformation initiatives, business development, strategic projects, or product management
- Previous experience leading multidisciplinary teams and managing managerial stakeholders
- Desirable experience in banking, Contact Center, attention channels, digital transformation, or customer experience
- Solid knowledge of agile methodologies, project management, portfolio prioritization, and initiative governance
- Advanced management of Excel, PowerPoint, and project management tools
- Advanced English and intermediate English
To apply for this job please visit jobs.scotiabank.com.
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