Customer Experience Associate – North Langley City Branch

Role Overview

As a Customer Experience Associate, you are the face, character, and heart of our branches. You will provide exceptional service throughout the customer’s journey by taking a proactive approach to discovering customer needs, processing day-to-day transactions, and nurturing rich, long-standing relationships.

What You Will Do

Build strong customer relationships, deliver excellent customer service, uncover and solve customers’ needs, explain complicated concepts simply, and demonstrate success in a target-based performance environment.

Why It Might Be a Fit

You will be recognized and rewarded for high-performance, supported by leadership through meaningful development conversations, and have opportunities for professional development and internal training.

Requirements

• Proven customer service skills through work or community involvement
• Ability to assist in a professional, friendly, and efficient manner
• Comfortable in simple sales situations
• Strong technical skills to promote digital and self-service banking options

Benefits

• Competitive compensation
• Benefits package