Customer Experience Lead – Abbotsford Banking Centre

Role Overview

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams.

What You Will Do

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates, build strong customer relationships, and deliver excellent customer service.

Why It Might Be a Fit

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.

Requirements

• Excellent leadership skills, able to coach and develop your team
• Strong customer service skills
• Previous experience managing a team of employees (including coaching, leading, and scheduling the team)
• Excellent communication skills
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

Benefits

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance.
• A competitive compensation and benefits package.