Senior Customer Experience Associate

Role Overview

Join a purpose-driven team in an inclusive and high-performing culture, providing exceptional service to customers and contributing to branch targets.

What You Will Do

Act as a lobby leader, provide customer service, and contribute to sales opportunities. Build strong customer relationships, uncover and solve customer needs, and demonstrate success in a target-based performance environment.

Why It Might Be a Fit

We’re looking for an enthusiastic individual who enjoys meaningful conversation and supporting others, with strong customer service skills, technical skills, and experience with conducting simple sales and proactive marketing calls.

Requirements

• Strong customer service skills
• Willingness to assist in a professional, friendly, and efficient manner
• Availability to work a flexible schedule
• Experience with conducting simple sales, proactive marketing calls, and providing financial advice
• Strong technical skills to promote and demonstrate digital/self-service banking options

Benefits

• Competitive compensation
• Benefits package