Role Overview
This is a highly technical Customer Success role, owning customers from initial evaluation through deployment, adoption, renewal, and expansion. The business has built a modern platform used by engineering teams to manage and understand their infrastructure.
What You Will Do
Owning the technical customer journey, running technical evaluations, supporting customers through complex deployments, advising engineering teams, monitoring adoption, and working with sales on renewals and expansion opportunities.
Why It Might Be a Fit
The role requires 4+ years of experience in SRE, DevOps, Software Engineering, Support Engineering, Solutions Engineering, or Technical Customer Success, with hands-on experience across observability, Kubernetes, or cloud infrastructure.
Requirements
- 4+ years in SRE, DevOps, Software Engineering, Support Engineering, Solutions Engineering, or Technical Customer Success
- Hands-on experience across observability, Kubernetes, or cloud infrastructure
- Experience working with modern monitoring and observability tooling
- Strong customer communication skills, from engineers through to senior technical stakeholders
- Interested in the commercial side of Customer Success, including retention, renewals, and expansion
To apply for this job please visit linkedin.com.
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