Assistant Manager, Communications, Guest Relations & Housekeeping

Role Overview

The Assistant Manager, Communications, Guest Relations & Housekeeping will assist in developing and implementing internal and external communication plans, maintain effective working relationships with guests and stakeholders, and ensure professional and timely handling of guest enquiries and feedback.

What You Will Do

The role involves assisting in planning, coordinating, and overseeing housekeeping activities, monitoring guest satisfaction, and gathering guest feedback and operational insights to support continuous improvement of service standards.

Why It Might Be a Fit

The ideal candidate will have a strong command of spoken and written English, proficiency in Microsoft Office applications, and strong communication, interpersonal, and stakeholder management skills.

Requirements

• Bachelor’s Degree or Diploma in Hospitality Management, Communications, Business Administration, Operations Management, or a related discipline
• Minimum 3–5 years of relevant experience in hospitality, guest relations, communications, housekeeping, or operations management
• Demonstrated leadership experience, including team supervision, coaching, mentoring, or coordination of colleagues and service providers
• Strong communication, interpersonal, and stakeholder management skills
• Good organisational, problem-solving, and project coordination abilities
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint
• Able to work independently while also collaborating effectively as part of a diverse team
• Adaptable and comfortable working in a dynamic environment, particularly during refurbishment, upgrading, and operational transition
• Strong service orientation with a commitment to maintaining high standards of guest experience, operational readiness, and service excellence

Tagged as: Excel, Project Management