Customer Experience Representative (B2B)

Role Overview

Join our newly formed Customer Experience (CX) team to enhance the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth.

What You Will Do

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service. Proactively communicate with customers on a wide array of needs, process credit card payments, and support financial operations.

Why It Might Be a Fit

We are looking for a motivated and detail-oriented individual with 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role. You should have strong verbal and written communication skills, a proactive mindset, and a high level of accuracy and organization.

Requirements

• 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role
• Strong verbal and written communication skills
• Proactive, solutions-oriented mindset
• High level of accuracy and organization
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus
• Ability to prioritize effectively and manage multiple tasks in a fast-paced environment
• Familiarity with standard operating procedures and a commitment to following and improving them where appropriate
• Collaborative and approachable style, with strong interpersonal skills to work across teams and functions

Benefits

• Dental insurance
• Vision insurance
• Physical Demands: Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions