Customer Experience Representative

Role Overview

Join our newly formed Customer Experience (CX) team to enhance the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth.

What You Will Do

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service. Directly enter customer orders into the ERP system, process credit card payments, and support financial operations for efficient customer account setup and issue resolution.

Why It Might Be a Fit

This role requires a customer-focused mindset, strong verbal and written communication skills, and the ability to build and maintain customer relationships. You will need to be proactive, solutions-oriented, and have solid analytical and problem-solving skills to resolve issues efficiently.

Requirements

• 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role
• Strong verbal and written communication skills
• Ability to build and maintain customer relationships
• Proactive, solutions-oriented mindset
• Solid analytical and problem-solving skills
• High level of accuracy and organization
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus