Customer Success Manager

Role Overview

The Customer Success Manager plays a key leadership role in delivering customer satisfaction, retention, and growth within our Protective Packaging business. This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence.

What You Will Do

Develop a high-performing team, foster cross-functional collaboration, and champion a customer-first mindset to drive long-term success for both customers and Sealed Air. Oversee strategic customer accounts, ensure retention, satisfaction, and value realization, and develop proactive engagement strategies using customer data.

Why It Might Be a Fit

The ideal candidate will have leadership and coaching skills, a strategic and analytical mindset, strong communication skills, and a customer-centric approach. They will be adaptable and organized, with experience in order and complaint management, and proficiency in CRM, ERP, and Microsoft Office 365.

Requirements

• Leadership & Coaching Skills
• Strategic & Analytical Mindset
• Strong Communicator
• Customer-Centric
• Cross-Functional Partner
• Adaptable & Organized
• Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role
• Minimum of 1+ years managing or leading a customer-facing team
• Experience in order and complaint management
• Proficiency in CRM, ERP (SAP), and Microsoft Office 365
• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience