Customer Success Manager – Enterprise

Role Overview

The Customer Success Manager will own a book of agencies and enterprise accounts, helping customers turn AI Search data into decisions and building playbooks, reporting, and operating rhythms as the team scales.

What You Will Do

Own a book of agencies and enterprise accounts, get new customers to a first meaningful result fast, lead business reviews, find and drive expansion, build relationships, and turn one-off fixes into playbooks.

Why It Might Be a Fit

The ideal candidate is an owner mindset, self-directed builder, executive presence, and growth-driven individual who cares about customers’ success and holds a clear bar for quality in their work.

Requirements

• 3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency
• A track record of owning renewals and driving expansion against a number, ideally including enterprise accounts
• Clear, concise writing, from a two-line recap to a full account plan
• Comfort with data: ability to pull the story out of a dashboard and explain it simply

Benefits

• Meaningful early-stage equity pre Series A
• 25 days’ holiday plus bank holidays
• Enhanced salary sacrifice pension
• Workplace nursery scheme
• Monthly fitness and wellbeing reimbursement