Customer Success Manager – Enterprise

Role Overview

You’ll be one of the first Customer Success Managers on Searchable’s U.S. team, working 3-4 days in office in our Salt Lake City office and reporting to the Head of Customer Success. You’ll own a book of agencies and enterprise accounts from onboarding through renewal and expansion.

What You Will Do

Own a book of agencies and enterprise accounts end to end: onboarding, adoption, renewal and expansion. Get new customers to a first meaningful result fast, with prompt sets, competitor tracking and a clear visibility baseline in place.

Why It Might Be a Fit

You’ll fit right in if you thrive in a startup culture where people put in hours because they love solving hard problems and taking radical ownership.

Requirements

• 3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency
• A track record of owning renewals and driving expansion against a number, ideally including enterprise accounts
• Clear, concise writing, from a two-line recap to a full account plan
• Comfort with data: you can pull the story out of a dashboard and explain it simply
• Strong plus: Agency experience, especially in SEO, content or performance marketing. Hands-on familiarity with SEO or AI Search, Google Analytics or Google Search Console Early-stage startup experience where you build processes from scratch

Benefits

• 100% of the employee premium and 50% of dependent premiums covered for health insurance
• Meaningful early-stage equity pre Series A
• Leading parental and childcare policies
• Monthly fitness and wellbeing reimbursement

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