Role Overview
You’ll be one of the first Customer Success Managers on Searchable’s U.S. team, working 3-4 days a week in our Salt Lake City office and reporting to the Head of Customer Success. You’ll own a book of mid-market brands and agencies from onboarding through renewal and expansion.
What You Will Do
Own a book of mid-market brands and agencies end to end: onboarding, adoption, renewal and expansion. Get new customers to a first meaningful result fast, with prompt sets, competitor tracking and a clear visibility baseline in place within their first weeks.
Why It Might Be a Fit
You’ll thrive in a startup culture where people put in hours because they love solving hard problems and taking radical ownership. You’ll need to know where to spend your time, help customers turn AI Search data into decisions quickly, and build the scalable playbooks, reporting and programs that let the team grow without adding headcount at the same rate.
Requirements
- 3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency
- Experience managing a large book of SMB or mid-market accounts, with a track record of owning renewals and driving expansion against a number
- Clear, concise writing, from a two-line recap to a scalable email sequence or account plan
- Comfort with data: you can pull the story out of a dashboard, explain it simply and use it to prioritise your time
Benefits
- 100% of the employee premium and 50% of dependent premiums covered for health insurance
- Meaningful early-stage equity pre Series A
- Leading parental and childcare policies
- Monthly fitness and wellbeing reimbursement
To apply for this job please visit linkedin.com.
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